Refund policy
Last updated: July 30, 2026
We want you to feel confident shopping at Petit Cadeau. This policy explains which items are eligible for return and how to request one.
30-day returns on eligible items
Eligible, non-final-sale items may be returned within 30 calendar days after delivery. To qualify, an item must be unused, unworn, unwashed, and in the same condition in which it was received, with any original tags and packaging. Proof of purchase is required.
Eligible returns include free return shipping and no restocking fee. A prepaid return label will be provided after the return is approved. For products fulfilled by one of our partner brands, the partner supplies the label and this can take up to two business days.
Final-sale items
Petit Cadeau-branded clearance footwear and any product clearly marked FINAL SALE on its product page cannot be returned, exchanged, or canceled after purchase, except where required by applicable law. Gift cards are also non-returnable.
Start a return
Contact us through our Contact page or email sourciology@petitcadeau.net. Include your order number, the item you want to return, and the reason for the request. If an item arrived damaged or incorrect, include clear photos so we can help promptly.
Do not send a return to an address shown on the original package or to our business address unless we have approved the return and provided instructions. Returns sent without authorization may be delayed or refused.
Damaged, incorrect, or missing items
Please inspect your order after delivery and contact us promptly if an item is damaged, defective, incorrect, or missing. We will review the issue with the fulfillment partner and provide the appropriate replacement, return, or refund remedy.
Refunds
We will notify you when the returned item has been received and reviewed. Approved refunds are issued to the original payment method. Your bank or card issuer may need additional time to post the credit. Original shipping charges, expedited-shipping upgrades, customs duties, and taxes are not refundable unless the return results from our error or applicable law requires otherwise.
Exchanges
We do not process direct exchanges. For an eligible item, request a return and place a new order for the preferred color or style after the return is approved.
Cancellations
Contact us immediately if you need to cancel an order. We cannot guarantee cancellation after an order has been sent to a fulfillment partner or entered processing. If the order can no longer be canceled, the applicable return rules will apply after delivery.
Questions
Contact us through our Contact page or at sourciology@petitcadeau.net. Nothing in this policy limits rights that cannot be excluded under applicable law.