Shipping policy

Last updated: July 30, 2026

Petit Cadeau products may be fulfilled by Petit Cadeau or shipped directly by one of our trusted partner brands. This lets us offer a broader selection without warehousing every item ourselves.

Shipping rates and delivery estimates

Available shipping methods, charges, and estimated transit times are calculated for your delivery address and displayed at checkout. Rates can vary by product, fulfillment partner, destination, and service level. The estimate shown at checkout is not a guaranteed delivery date.

Order processing time is separate from carrier transit time and can vary by fulfillment partner. If an item has a specific processing or preorder notice, that information will be shown on the product page or communicated after purchase.

Orders with multiple items

Items fulfilled by different locations or partner brands may ship separately and arrive on different days. Checkout can combine the applicable rates for those shipments. You will receive tracking information for each shipment as it becomes available.

Order tracking

We will email a shipping confirmation when a fulfillment partner marks an item as shipped. Tracking can take up to 24 hours to show movement after the carrier receives the package.

Delivery addresses

Please review your shipping address carefully before placing an order. Contact us immediately if an address needs to be corrected. We cannot guarantee changes after an order has entered processing, and we are not responsible for delays or loss caused by an incorrect or incomplete address supplied at checkout.

Delivery to P.O. boxes, APO/FPO addresses, U.S. territories, or other special destinations depends on the carrier and product. Checkout will display a rate only when a supported option is available.

International shipping, duties, and taxes

International availability is determined at checkout. The recipient is responsible for any import duties, taxes, brokerage fees, or customs charges not collected at checkout, unless applicable law requires otherwise. Customs processing can delay delivery beyond the estimate shown by the carrier.

Delays, lost packages, and damaged shipments

Carrier delays can occur because of weather, holidays, customs, or other events outside our control. If tracking is stalled, a package appears lost, or an item arrives damaged, contact Petit Cadeau through our Contact page or at sourciology@petitcadeau.net. Keep the packaging and take clear photos of any damage. We will coordinate with the fulfillment partner or carrier and help determine the appropriate remedy.

Questions

For shipping questions, contact us through our Contact page or email sourciology@petitcadeau.net.